Get in Touch

You can reach our support team by emailing contact@HarbourLottoWins.com. We respond to all inquiries within 24-48 hours during business days. For immediate assistance with ticket purchases or prize claims, visit any of our authorized retail locations listed on our Locations page.

We aim to respond to all email inquiries within 24-48 hours on business days. More complex inquiries involving prize verification or technical issues may require additional time for thorough investigation. We appreciate your patience and will keep you informed throughout the process.

All lottery results include machine-readable proof strings on your playbill-style receipt. You can verify results by checking the serial number against our official draw records. For assistance with result verification, contact us via email with your ticket serial number, and we'll provide a complete audit trail.

Lottery tickets are available exclusively at our authorized retail locations throughout Victoria. Visit our Locations page to find the nearest retailer to you. All locations are trained in age verification and responsible gaming practices. You must be 18 years or older with valid ID to purchase tickets.

To claim a prize, you'll need your original ticket with the playbill-style receipt, valid photo identification proving you are 18 or older, and bank account details for direct deposit. Larger prizes may require additional verification. Contact us for specific instructions based on your prize tier.

Yes, we are deeply committed to responsible gaming. Visit our Responsible Play page for comprehensive resources, warning signs, self-assessment tools, and support organization contacts. You can also reach out to us directly for referrals to professional counseling services. Support is available 24/7 through Gambling Help Online at 1800 858 858.

Our draws are conducted as theatrical shadowplay performances, where numbers are revealed through translucent vellum panels with lantern-lit silhouettes. Every draw is fully audited, recorded, and documented with machine-readable proof strings. The ceremonial pacing and transparent reveal mechanics ensure complete integrity and trustworthiness.

Yes! Use our newsletter subscription form below to receive jackpot alerts, draw results, winner stories, and responsible gaming tips. You must be 18 or older to subscribe. We respect your privacy and never share your information with third parties. You can unsubscribe at any time.