Terms of Service

By accessing or using the services provided by HarbourLottoWins.com, including participation in any lottery draws operated through Shadowstage Lantern Theatre, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and HarbourLottoWins.com.

If you do not agree to these terms, you must not access or use our services or participate in any lottery draws. Your continued use of our services constitutes acceptance of these terms and any future modifications.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued participation following any changes indicates acceptance of the modified terms.

While ticket purchases are made through authorized retail locations, you may create an account on HarbourLottoWins.com to access additional features such as result notifications, prize claim tracking, and digital receipt management.

Account Requirements

If you choose to create an account, you must provide accurate, current, and complete information including your legal name, date of birth, residential address, and valid email address. You are responsible for maintaining the accuracy of this information.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized access or security breach. We are not liable for any losses arising from unauthorized use of your account.

Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms, suspicious activity, or as required by law. You may request account closure at any time by contacting our support team at contact@HarbourLottoWins.com.

Each lottery game offered by HarbourLottoWins.com operates according to specific rules, prize structures, and draw schedules. Complete game rules are available at authorized retail locations and on our website at HarbourLottoWins.com/lotteries.

Ticket Purchase

All lottery tickets must be purchased in person at authorized retail locations. We do not currently offer online ticket purchases. Each ticket purchase generates a playbill-style receipt containing machine-readable proof strings, draw date, ticket numbers, and transaction details.

Draw Procedures

Lottery draws are conducted using certified random number generation systems under regulatory oversight. Each draw unfolds as a theatrical shadowplay performance with transparent result verification. Draw results are published immediately following each draw and remain accessible on our website.

Winning Odds and Prize Tiers

Winning odds and prize tier structures vary by lottery game. Complete odds information is displayed at retail locations and on our website. We commit to clear, accurate disclosure of all odds and prize information before purchase.

Ticket Validity

Tickets are valid only for the draw date specified on the ticket. Lost, stolen, damaged, or illegible tickets cannot be honored for prize claims. You are responsible for safeguarding your tickets and receipts.

Claim Procedures

Winners must claim their prizes within 180 days of the draw date. Claims made after this deadline will not be honored. Prize claims require presentation of the original winning ticket and valid government-issued identification.

Tax Obligations

Winners are responsible for all applicable taxes on lottery prizes. For prizes exceeding AU$10,000, we are required to report winnings to the Australian Taxation Office. Winners must provide their Tax File Number or explain why they are exempt.

Publicity Requirements

Winners of major prizes may be required to participate in promotional activities including photographs, media appearances, and public announcements. We will seek your consent for publicity use, though refusal may result in delayed prize distribution pending regulatory approval.

Payment Methods

Prizes may be paid by check, bank transfer, or in certain cases, annual annuity payments for very large jackpots. Payment method is determined by prize amount and winner preference, subject to our approval.

All lottery tickets must be purchased using legal Australian currency. We accept cash and approved electronic payment methods at authorized retail locations. Payment processing is handled securely through certified payment systems.

Ticket Prices

Ticket prices vary by lottery game and are clearly displayed at retail locations and on our website. Prices range from AU$1.00 to AU$3.00 per standard game entry. Multi-draw packages and special game variations may have different pricing structures.

Refund Policy

All ticket sales are final. We do not offer refunds or exchanges except in cases of proven system error or duplicate ticket sales. Refund requests must be made within 24 hours of purchase with original receipt and unopened ticket.

Transaction Security

We employ industry-standard security measures to protect payment information. However, we are not liable for unauthorized transactions resulting from loss or theft of payment cards or cash before reaching our authorized retailers.

We are committed to promoting responsible gaming practices and providing support resources for players. Lottery participation should be entertainment, not a financial strategy or solution to personal problems.

Self-Exclusion Programs

Players may voluntarily self-exclude from lottery services for a minimum period of 6 months. Self-exclusion requests must be made in writing to contact@HarbourLottoWins.com. During the self-exclusion period, you will be prohibited from purchasing tickets at all authorized locations.

Spending Limits

We encourage all players to establish personal spending limits before participating in lottery draws. Support resources and budgeting tools are available through our responsible gaming partners at HarbourLottoWins.com/responsible.

Problem Gambling Resources

If you or someone you know has a gambling problem, help is available 24/7. Contact Gambling Help Online at 1800 858 858 or visit HarbourLottoWins.com/responsible for comprehensive support resources.

The following activities are strictly prohibited and may result in account termination, prize forfeiture, and legal action:

• Providing false identification or fraudulent information during registration or prize claims
• Purchasing lottery tickets on behalf of minors or facilitating underage participation
• Manipulating, tampering with, or attempting to compromise lottery systems or draw procedures
• Using stolen payment methods, fraudulent financial instruments, or illegally obtained funds
• Counterfeiting or altering lottery tickets, receipts, or playbill documentation
• Colluding with other players or employees to gain unfair advantages
• Using automated systems, bots, or software to exploit lottery services
• Harassing, threatening, or abusing our staff, retail partners, or other players

Suspected violations will be investigated thoroughly. We cooperate fully with law enforcement and regulatory authorities in cases of suspected fraud or criminal activity.

To the maximum extent permitted by Australian law, HarbourLottoWins.com and its authorized retailers shall not be liable for:

• Lost, stolen, damaged, or illegible tickets that cannot be verified
• Technical malfunctions or system failures beyond our reasonable control
• Errors in printed materials or promotional content unless affecting actual draw results
• Acts of God, natural disasters, or events of force majeure that prevent draws or prize distribution
• Indirect, consequential, or punitive damages arising from lottery participation

Our maximum liability for any claim related to lottery services is limited to the purchase price of the affected ticket, unless prohibited by law. Nothing in these terms excludes or limits liability that cannot be lawfully excluded or limited under Australian consumer protection legislation.

Internal Resolution Process

If you have a dispute or complaint regarding lottery services, you must first contact our customer service team at contact@HarbourLottoWins.com. We will make reasonable efforts to resolve disputes informally within 30 days of receiving your complaint.

Regulatory Authority

If internal resolution is unsuccessful, you may file a formal complaint with the Victorian Commission for Gambling and Liquor Regulation. We are bound by the decisions and directives of this regulatory authority.

Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any legal action or proceeding relating to your use of lottery services shall be brought exclusively in the courts of Victoria.

Arbitration

For disputes not resolved through internal processes or regulatory intervention, both parties agree to binding arbitration under the rules of the Australian Centre for International Commercial Arbitration. Arbitration shall take place in Melbourne, Victoria.

All content on HarbourLottoWins.com, including but not limited to the Shadowstage Lantern Theatre theatrical presentation concept, logos, graphics, game names, draw procedures, playbill designs, and documentation, is the intellectual property of HarbourLottoWins.com and is protected by Australian and international copyright, trademark, and intellectual property laws.

Permitted Use

You may view and print content from our website for personal, non-commercial use only. You may not reproduce, distribute, modify, display, or create derivative works of our content without explicit written permission.

Trademarks

Shadowstage Lantern Theatre, HarbourLottoWins.com, and all associated marks are registered trademarks. Unauthorized use of these marks is strictly prohibited and may result in legal action.

Our lottery services involve relationships with third-party entities including authorized retail locations, payment processors, regulatory authorities, and responsible gaming support organizations.

Authorized Retailers

Ticket purchases occur through authorized retail partners who operate independently. While we provide oversight and training, retailers are independent entities responsible for their own customer interactions and compliance.

Payment Processors

Electronic payments are processed through certified third-party payment processors. We do not directly store or process payment card information. Payment processing is subject to the terms and conditions of the respective payment service providers.

External Links

Our website contains links to third-party websites for responsible gaming resources and support organizations. We are not responsible for the content, privacy practices, or terms of service of external websites.

HarbourLottoWins.com operates under licenses issued by the Victorian Commission for Gambling and Liquor Regulation. We comply with all applicable Australian federal and state laws governing lottery operations, including:

• Gambling Regulation Act 2003 (Victoria)
• Australian Consumer Law provisions
• Privacy Act 1988 (Commonwealth)
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006
• Responsible gambling codes of conduct

We undergo regular compliance audits and maintain transparent reporting to regulatory authorities. All draw procedures and prize distributions are subject to regulatory oversight and verification.

Right to Modify Services

We reserve the right to modify, suspend, or discontinue any lottery game, service feature, or operational procedure at any time with or without notice. This includes changes to game rules, prize structures, ticket prices, and draw schedules.

Service Interruptions

We may temporarily suspend services for maintenance, system upgrades, or emergency circumstances. We will make reasonable efforts to provide advance notice of planned interruptions but are not liable for service unavailability.

Game Discontinuation

If a lottery game is permanently discontinued, all outstanding tickets will be honored for their scheduled draws. Future draws will be canceled and ticket purchases refunded at the original purchase price.

Account Termination Rights

We reserve the right to terminate or suspend any account that violates these terms, engages in prohibited activities, or poses a risk to the integrity of our lottery services. Termination may result in forfeiture of account access and any associated benefits, though valid prize claims will be honored.

Your privacy is important to us. Collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

Information Collection

We collect personal information necessary to operate lottery services, process prize claims, comply with regulatory requirements, and provide customer support. This includes identification documents, contact information, and transaction records.

Data Security

We implement reasonable security measures to protect personal information from unauthorized access, disclosure, or misuse. However, no method of electronic storage or transmission is completely secure.

Winner Publicity

Information about major prize winners may be published as required by regulation or for promotional purposes. We will seek your consent where possible, but regulatory requirements may override privacy preferences in certain circumstances.

For complete details on data handling practices, please review our Privacy Policy at HarbourLottoWins.com/privacy.

You agree to indemnify, defend, and hold harmless HarbourLottoWins.com, its officers, directors, employees, agents, and authorized retailers from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms of Service
• Your violation of any law or regulation
• Your infringement of any intellectual property or other rights of third parties
• Fraudulent or prohibited activities conducted under your account

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the invalid provision shall be severed from these terms.

The remaining provisions shall continue in full force and effect and shall not be affected by the invalid, illegal, or unenforceable provision or by its severance from these terms.

These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and HarbourLottoWins.com regarding lottery services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties.

No waiver of any provision of these terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

For questions, concerns, or clarifications regarding these Terms of Service, please contact us: